Return Policy

Return & Refund Policy – INNMELA

Last Updated: March 2026

At INNMELA, we aim to provide a smooth and reliable shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are handled on www.innmela.com.

By placing an order on INNMELA, you agree to this policy.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

  • The product was delivered damaged

  • The product is defective

  • The wrong item was delivered

  • The product is missing parts or accessories

  • The product significantly differs from the description

Return eligibility (including return window) will be shown on the product page or at checkout where applicable.

2. Return Request Process

To request a return:

  1. Log in to your INNMELA account

  2. Go to My Orders

  3. Select the item and click Return/Replace

  4. Submit the reason with supporting photos (if required)

Important:

  • Return requests must be raised within the allowed return period.

  • Requests raised after the return window may be rejected.

3. Non-Returnable Items

The following items may not be eligible for return unless damaged or defective:

  • Used products

  • Products without original packaging

  • Personal care items (if opened)

  • Items marked as Non-Returnable on the product page

  • Digital/downloadable products (if applicable in future)

INNMELA reserves the right to reject returns that do not meet policy conditions.

4. Return Pickup

  • If return pickup service is available, our logistics partner will collect the product.

  • In some cases, the customer may be required to self-ship the product.

  • The product must be packed securely in original packaging.

Products failing quality check after return may be sent back to the customer.

5. Replacement

Where applicable, INNMELA may offer:

  • Replacement of the same product, or

  • Refund if replacement is not available

Replacement is subject to stock availability.

6. Refunds

Refund Method

Refunds will be processed to:

  • Original payment method (for Razorpay/online payments), or

  • Bank transfer or store credit (for Cash on Delivery orders, as applicable)

Refund Timeline

  • Refunds are typically initiated within 5–7 business days after return approval.

  • Bank/payment partner processing time may vary.

7. Order Cancellation

Before Shipment

Orders may be cancelled before shipment through the My Orders section or by contacting support.

After Shipment

  • Orders already shipped may not be cancellable.

  • In such cases, customers may use the return process (if eligible).

INNMELA reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing errors

  • Suspected fraud

  • Logistics limitations

8. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product:

  • Report within the return window

  • Provide clear photos/videos as proof

  • Keep original packaging

Failure to provide proof may result in rejection of the claim.

9. Seller Marketplace Clause

For marketplace orders:

  • Products may be fulfilled by third-party sellers.

  • Return and refund decisions may involve the respective seller.

  • INNMELA may mediate disputes, and its decision shall be final.

10. Abuse and Fraud Prevention

INNMELA reserves the right to:

  • Reject returns showing signs of misuse

  • Block accounts with excessive return behavior

  • Recover losses caused by fraudulent claims

11. Changes to This Policy

INNMELA may update this Return & Refund Policy at any time. Changes become effective immediately upon posting on www.innmela.com.

12. Contact Us

For return or refund support:

INNMELA
Website: www.innmela.com
Email: support@innmela.com